Focus on IT
We structure user support, incident, change, problem and asset management processes to eliminate bottlenecks and avoid revenue-impacting outages.
IT infrastructure: ITSM & ESM
Service management as an engine of efficiency and continuity
Turn IT service management and corporate operations into an engine of efficiency, control and business continuity.
- ITSM
- ESM
- ITIL
- Automation
- Artificial Intelligence
- Copstein
ITSM & ESM
Operations and continuity
Overview
ITSM: IT Service Management
ITSM is a set of practices and processes aimed at managing information technology services within an organization.
Technologies and partners
Specialties
Practices for IT service management
Standardization and global best practices
We apply proven market methodologies such as ITIL to standardize technical routines, increase predictability and raise the level of IT services.
Internal customer service
We map internal flows to turn IT into an agile service center, focused on resolving tickets quickly and keeping productive teams up and running.
ESM: Enterprise Service Management
We extend ITSM maturity and automation to every department in your organization.
Broader operational scope
ESM goes beyond IT and covers every department in the organization. It recognizes that other areas also provide internal services and need efficient processes.
Seamless integration between departments
We unify and automate communication between Human Resources, Finance, Legal, Procurement and Facilities on a single platform.
A practical example
Processes such as hiring new employees, onboarding or financial approvals are mapped and automated, ensuring transparency and on-time delivery across areas.
In practice
How do these technologies help?
Operational efficiency
Implementing ITSM and ESM practices automates processes, eliminates unnecessary activities and improves efficiency. Teams can work smarter, reducing the time and resources needed to solve problems and deliver services.
Artificial Intelligence & predictive agents
We bring Artificial Intelligence models and our proprietary agent, Copstein, into ITSM/ESM. This enables predictive failure analysis, anomaly detection and automated triage with intelligent support available 24/7.
Differentiators
ITSM and ESM are pillars of continuity and digital evolution
Experience applied to real corporate operations
Structured processes
01User support and incident, change, problem and asset management.
Integration between departments
02Human Resources, Finance, Legal, Procurement and Facilities on a single platform.
Automation and Artificial Intelligence
03Internal service management with maximum efficiency and full operational control.
FLAR / Next stepFLAR Consulting
ITSM and ESM for continuity and digital evolution
FLAR Consulting integrates automation and Artificial Intelligence so your company can manage internal services with maximum efficiency and full operational control.